Frequently Asked Questions

General Questions

I’m not sure how I feel about getting an online opinion. What are the benefits?

An online opinion offers a number of benefits:

  1. Normally, patients encounter significant travel and wait times when trying to make an appointment with a senior oncologist. Through Navya, the same oncologists review your case in 24 hours, and you don’t need to leave your home. You can take your treatment plan to your doctor and commence treatment right away.

  2. Many cases require the input of multiple oncologists, especially if multiple treatments or organs are involved. Tumour boards of multiple experts are available only at the best tertiary care centers in the world. Without a tumor board, it falls on the patient to make sense of multiple recommendations. We enable experts to collaborate remotely on your case through technology, giving you access to a tumor board of world class experts online.

Who can seek an expert opinion?

Patients, caregivers, and treating oncologists can all use Navya.

How will my physician / treating oncologist react? Will they mind?

Treating oncologists are used to consulting organ specific experts when making treatment recommendations, and highly respect experts from TMC and NCG. 78% of patients get our recommended treatment plans after sharing them with their treating oncologists.

Using Navya

How do I check the status of my case?

We email status updates to you at every step of the process. For example, you will receive an email when your case is sent to the experts and when your expert opinion report is available to view.

Does Navya help with follow-up questions?

Our patient advocates are happy to answer any follow-up questions you have at any time. However, if a follow up requires additional expert input, the case may need to be reprocessed.

How does Navya protect my information?

Navya stores your encrypted data on a virtual private cloud in compliance with local and international standards. We do not disclose any identifying information without your explicit consent. Please see our privacy policy for more details.


How much does it cost?

Please refer to our pricing page for details on associated costs and fees.

Will my insurance cover a second opinion?

Policies vary from provider to provider. We recommend checking with your insurance provider if they cover a Navya opinion. If they cover the service, we are happy to provide an invoice to submit.